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Yardi Voyager Helpdesk services
September 29, 2024
INSIGHT
Manju Yadav
Project Manager
Project in a Nutshell
Branch
Commercial Asset Management companies
Term
7 years
Task
Helpdesk for a database consisting +800 properties managed by three different PMs

Challenges

  • Poor lease data quality, due to missing standards and workflows
  • Low trust and user acceptance/satisfaction for the used ERP system, due to incomplete internal database setup and data inconsistencies
  • Difficult communication between business and IT
  • Missing transparency in terms of skills and use/misuse of the ERP system

Installed Measures

  • Single point of contact for all Yardi Voyager related topics
  • Installing a Data Management and standard Yardi Voyager workflows to develop and maintain high lease data quality
  • Creating a ticket system
  • Providing a 9.00-17.00 Service Hotline
  • Weekly/bi weekly jour fixe calls with Yardi
  • Identifying potential for optimization of the used ERP system
  • Specific user trainings based on recognized potentials
  • Establishing a knowledge base

Business outcome

  • Higher user acceptance/satisfaction for the used ERP system
  • Time savings because of efficient use of already given or developed system functionalities
  • Coordinated communication between business and IT, with the help of "IT speaking" business experts
  • Specifically trained users per department

WHY R3AL?

Every R3AL team member combines deep Yardi Voyager knowledge (especially in terms of lease data, Property Management/Accounting) with at least 5 (and up to 20) years of professional experiences in several leading international Asset Management companies. All members worked and/or coordinated in- and external helpdesk units in their professional careers.