Challenges
- Poor lease data quality, due to missing standards and workflows
- Low trust and user acceptance/satisfaction for the used ERP system, due to incomplete internal database setup and data inconsistencies
- Difficult communication between business and IT
- Missing transparency in terms of skills and use/misuse of the ERP system
Installed Measures
- Single point of contact for all Yardi Voyager related topics
- Installing a Data Management and standard Yardi Voyager workflows to develop and maintain high lease data quality
- Creating a ticket system
- Providing a 9.00-17.00 Service Hotline
- Weekly/bi weekly jour fixe calls with Yardi
- Identifying potential for optimization of the used ERP system
- Specific user trainings based on recognized potentials
- Establishing a knowledge base
Business outcome
- Higher user acceptance/satisfaction for the used ERP system
- Time savings because of efficient use of already given or developed system functionalities
- Coordinated communication between business and IT, with the help of "IT speaking" business experts
- Specifically trained users per department
WHY R3AL?
Every R3AL team member combines deep Yardi Voyager knowledge (especially in terms of lease data, Property Management/Accounting) with at least 5 (and up to 20) years of professional experiences in several leading international Asset Management companies. All members worked and/or coordinated in- and external helpdesk units in their professional careers.
